Help center

Practical answers, without the fine-print maze

Make the gift.
Keep the process calm.

Find practical guidance for organizing a radio, recording a contribution, completing payment, downloading the result, and controlling private voice data.

Creating and collecting

Which occasions are supported?

Birthdays, weddings, anniversaries, graduations, farewells, retirements, holidays, thank-yous, get-well gifts, memorials, and a custom occasion. Birthday projects support any whole-number age from 1 to 150; other occasions do not ask for an age.

When do I pay?

Creating the page and collecting voices is free. The organizer sees the $4.99 one-time price before inviting anyone and pays only after closing collection and requesting the final radio. There is no subscription.

How many people can contribute?

The first product supports up to 20 ready contributions. Every recording is limited to 90 seconds. A radio can be created with fewer than five voices, but the organizer receives a quality reminder before closing.

Can I change the question?

The question is editable until the first voice arrives. After that it locks so every contributor answers the same prompt. The organizer can still adjust the name, deadline, and contributor order before payment.

Can the occasion be today?

Yes. The event or gift date can be today or any future date, and the collection deadline must be today or earlier than that date. A same-day project still needs at least one valid recording and successful payment before the radio can be built.

Account and project recovery

Why sign in with Google?

Google sign-in lets an organizer find every open project and finished radio from a new browser or device. It replaces relying on one emailed admin link. Contributors still need no account.

What does Google receive?

Google handles identity verification. The service receives the minimum account identifier, email, display name, and optional profile image needed for sign-in. Voice recordings are not sent to Google.

Where are my finished files?

After signing in, open My radios. A ready project includes its listening page and MP3 download until the 90-day hosted retention period ends. Files already downloaded to your device remain yours.

Why does sign-in say it is not configured?

Google sign-in requires a correctly configured OAuth client, callback URL, and secure server session. If it is temporarily unavailable, retry later; the service never creates a substitute local identity.

Recording a voice

Do guests need an app or account?

No. A contributor opens one private browser link, records or uploads a voice note, listens back, adds a name, accepts the voice-use notice, and submits.

What if microphone permission is blocked?

Open the browser’s site settings and allow microphone access, then retry. If recording remains unavailable, use the upload option for an existing MP3, M4A, WAV, WebM, or OGG file no longer than 90 seconds.

What happens if upload fails?

Keep the tab open and retry after reconnecting. The browser keeps the captured file and playback URL in the current page, so a network interruption does not force another take. Refreshing or closing the page clears that local recording.

Can a contributor remove their voice?

Yes. After submitting, they receive a separate private removal link. Deletion removes the hosted contribution and can trigger a clean rebuild. A copy already downloaded by another person cannot be remotely recalled.

Payment, delivery, and expiry

What does the $4.99 include?

One private Milestone Radio for any supported occasion with up to 20 voices, private chaptered playback for 90 days, an MP3 download, and one organizer-requested rebuild while the required source recordings remain in their 30-day retention window. Individual source recordings are not offered as routine downloads and become due for background deletion after 30 days; failed attempts are retried.

What if payment looks stuck?

Do not pay again. Checkout waits for a verified payment-provider confirmation. Return through the private organizer link and check status. If verification ultimately fails, no render begins and retrying does not create a duplicate charge.

What if the radio cannot be built?

The service retries transient failures safely. A final failure keeps source files available during their retention window and presents a manual retry path. A technical retry never uses the included organizer rebuild.

How do I request a refund?

Open the Refund Policy for eligibility and request steps. Use the support link in your Paddle receipt or contact Milestone Radio with the order or transaction ID. Do not send card numbers, voice files, or private links.

What happens after 90 days?

The private player and hosted final expire. The organizer receives reminders to download the MP3 first. An expired project cannot be reopened, although a person who already downloaded the MP3 may still have their copy.

Still need a hand?

Start with the safest recovery path.

Keep private links private, avoid paying twice while an order is being verified, and keep an upload tab open until its receipt appears. Your organizer library is the primary recovery point.