Effective July 27, 2026

Terms of service

Clear limits before
anyone pays.

These Terms explain the rules for organizers, contributors, recipients, and visitors using Milestone Radio.

1. Agreement and operator

These Terms are an agreement between you and Milestone Radio for use of Milestone Radio. By creating an account or project, submitting a recording, or using a private page, you agree to the parts that apply to your role. If you do not agree, do not use the service.

2. The service

Organizers must use Google sign-in. An adult organizer can create a private occasion project, invite up to 20 contributors, collect recordings of no more than 90 seconds each, pay once to generate a chaptered radio, and receive a private listening page for 90 days plus an MP3 download. Contributors need no account and join through a private link. Milestone Radio is not permanent hosting, an emergency delivery service, a social network, or a full audio editor.

3. Eligibility and authority

Organizers and contributors must be at least 18 years old and legally able to agree to these Terms. If local law requires a higher age, that higher age applies. You may use the service only for personal, non-commercial gifts unless we agree otherwise in writing.

An organizer who creates a project about a child or supplies another person's name, age, or other information represents that they are the parent or legal guardian, or otherwise have lawful authority to do so. Do not invite a child to submit a recording.

4. Your content and permissions

You keep ownership of content you submit. You grant us a limited, worldwide, non-exclusive license to receive, validate, transcode, normalize, assemble, host, play, download, rebuild, and delete that content only as needed to provide, secure, and support the service. The license ends when the content is deleted, subject to limited backups and legal retention described in the Privacy Notice.

You must have permission to submit each name, voice, story, photo, or other item. Do not include unlicensed music, covert recordings, another person's private recording, or unnecessary sensitive information. The organizer is responsible for choosing contributors and sharing private links carefully.

Subject to those permissions and third-party rights, the organizer and intended recipient may permanently download, keep, play, and privately share the completed MP3 for personal, non-commercial use. This does not permit public or commercial distribution, sale, sublicensing, or use of anyone's contribution outside the intended private gift without any further permission that use requires.

5. Acceptable use

You may not use the service for harassment, threats, impersonation, surveillance, exploitation, fraud, spam, malware, unlawful discrimination, sexual content involving minors, infringement of intellectual-property or privacy rights, evasion of security controls, or any illegal purpose. You may not probe, scrape, reverse engineer, or overload the service except where applicable law expressly permits it.

Report suspected copyright, trademark, privacy, publicity, or other rights violations through the Contact page. Identify the project or material and explain your authority and the right affected, but do not email audio, passwords, or a full private link. We may restrict access while reviewing a report, request supporting information, preserve records required for the review, and remove or disable material when appropriate.

6. Price, payment, and taxes

The listed price is $4.99 USD once for one Milestone Radio with up to 20 voices. Creating the page and collecting voices is free; payment occurs only after the organizer closes collection and requests the final build. There is no subscription. The total price and applicable taxes are shown before payment.

Paddle is the authorized reseller and merchant of record for the transaction: Paddle collects payment, handles tax and receipts, and applies its Buyer Terms. These Terms continue to govern the Milestone Radio service and your content.

7. Delivery, review, and rebuilds

The event date and collection deadline are planning tools, not a guaranteed delivery time. Delivery depends on at least one valid included recording, completed payment, successful processing, network and provider availability, and the organizer's timely choices.

The organizer chooses inclusion and order before checkout. The purchase includes one organizer-requested rebuild to change order or exclude a voice while the required source recordings remain in their 30-day retention window. Technical retries and rebuilds needed to honor a valid deletion request do not consume that allowance.

8. Cancellation, withdrawal, and refunds

Before payment, an organizer can abandon or delete a project without charge. After payment, statutory withdrawal and refund rights vary by location and may be affected when digital delivery begins with your express agreement. Failed or materially defective delivery may qualify for a retry, replacement, or refund. The Refund Policy explains how to request help. Nothing in these Terms limits mandatory consumer rights.

9. Privacy, deletion, and expiry

The Privacy Notice explains collection, sharing, international processing, retention, and privacy rights. Original uploads are queued for deletion 30 days after the first final render. The private player and processed audio are hosted for 90 days. A contributor can use a private removal link; organizers can delete projects or their account. Copies downloaded to another person's device cannot be remotely recalled.

10. Our service and intellectual property

We and our licensors own the service software, design, branding, and materials other than user content. We give you a limited, non-transferable right to use the service for its intended purpose while these Terms apply. That restriction does not prevent the organizer or intended recipient from using the completed MP3 as expressly allowed in section 4. Feedback may be used without restriction or payment, but we will not identify you publicly without permission.

11. Suspension and termination

We may restrict or suspend access when reasonably necessary to stop unlawful use, protect people or the service, investigate fraud or a security incident, comply with law, or address a material breach. Where appropriate and lawful, we will give notice and a chance to resolve the issue. You may stop using the service or delete your account at any time. If a payment confirmation is in progress, deletion may be delayed briefly so the transaction is not duplicated or misapplied; retry after payment settles. Provisions that by their nature should survive, including payment, ownership, legal-retention, and dispute provisions, remain in effect.

12. Availability and responsibility

We use reasonable care and skill to provide the service but do not promise uninterrupted availability, perfect audio quality, permanent storage, compatibility with every device, or a particular emotional outcome. Keep your own downloaded MP3 before hosted access expires.

Nothing excludes or limits liability that cannot lawfully be excluded, including liability for fraud or deliberate misconduct. Subject to that rule, each party is responsible for losses that are a reasonably foreseeable result of its breach. We are not responsible for loss caused by sharing a private link against our guidance, copies another person downloaded, unlawful submitted content, or events outside our reasonable control.

13. Changes to the service or these Terms

We may improve or change the service. If a change materially reduces a purchased feature before delivery, we will provide an appropriate remedy. We may update these Terms prospectively for legal, security, or product reasons. Material changes will be posted with a new effective date and communicated where appropriate. The version accepted at the time of purchase continues to govern that transaction unless law requires otherwise.

14. Governing law and disputes

If applicable law permits a governing-law choice, these Terms are governed by the law of the place where Milestone Radio is established, without applying conflict-of-law rules. This does not deprive a consumer of mandatory protections or courts available in their home jurisdiction. Please contact us first so we can try to resolve a concern informally. You may also use any regulator, consumer authority, or dispute process available under applicable law.

15. General

If one provision is unenforceable, the rest remain in effect. A delay in enforcing a provision is not a waiver. You may not transfer these Terms without our consent; we may transfer them as part of a merger, reorganization, or sale if your rights are not reduced. These Terms, the policies linked here, and the information shown at checkout form the agreement for the service. Contact details are available on the Contact page.

Questions about these Terms?

We want the rules to be understandable.

Contact us before purchasing if anything is unclear. Mandatory rights under applicable law are not limited by these Terms.